A payment option is not an endorsement
A displayed bank, wallet or payment-service logo does not establish that a money game may be offered in India. Nor does it prove that the named provider has approved that operator.
The central framework described by the government includes restrictions on financial transactions that facilitate online money games. We do not provide workarounds, alternative deposit routes or instructions to bypass a blocked payment.
Build a clear transaction record
- Record the date, amount, transaction reference and recipient or merchant details exactly as shown by your provider.
- Keep the relevant account statement, receipts and original support messages.
- Save the operator URL, the balance shown and any withdrawal request reference.
- Describe whether you authorised the transaction; do not describe an authorised payment as unauthorised.
- Keep original files secure and redact account numbers and identity details before sharing screenshots publicly.
Contact the provider through its own channels
Use the contact details in your banking or payment app, on its official website or on your bank card. Explain the facts and ask which dispute or fraud process applies. Available remedies depend on the transaction and provider; a refund cannot be promised.
For an unfamiliar transaction or suspected account compromise, promptly tell the provider and follow its instructions for securing access. Keep each complaint reference and the dates of follow-ups.
Do not pay to release a payment
Treat demands for a withdrawal tax, verification transfer, account upgrade or recovery fee as warning signs. Do not send a fresh payment merely because a message promises to release earlier funds.
Never give an unsolicited caller your payment PIN, OTP, password or remote access. A request to approve a collection or transfer is not proof that a refund is being issued.